Before contacting support
Include the device model, iOS or watchOS version, app version, active profile, and what you expected to happen.
Support
Need help with BonoCheck?
Send a message with your device model, iOS version, app version, and a short description of the issue.
Contact email
Support is provided by email at support_bonocheck@consultor.com.es.
Trip counting
If a trip does not count as expected, open the trip detail, review the explanation, and use the manual override when needed.
Purchase and restore
BonoCheck uses a one-time purchase for unlimited trip logging. If you already bought it, use Restore Purchase from the app.
iCloud sync
Keep iCloud enabled for BonoCheck on each device and allow a few minutes for changes to appear after installing on a new device.
Common questions
Quick checks that solve most issues.
Widgets do not update
Open BonoCheck once, confirm the active profile and latest trips are correct, then wait for iOS to refresh the widget.
Apple Watch does not show recent data
Open BonoCheck on iPhone and Apple Watch, check that both devices use the same iCloud account, and leave them connected for a short time.
Data looks different on another device
Confirm iCloud Drive is enabled, BonoCheck has iCloud access, and the device has network access. Sync can take a few minutes.
Official transport conditions
BonoCheck is a personal tracking tool. Always check official transport sources before making decisions about eligibility or pass conditions.